About Southern Roots Salon & Spa

Walk-Ins Welcome


APPOINTMENTS

Please arrive 10 minutes prior to your first appointment. This will allow ample time to fill out our new client information sheets. After your initial visit, please arrive 5 minutes early and sign in at the front desk and our Salon Coordinator will let your stylist know you have arrived.

CANCELLATION POLICY

We ask that you call us at least 24 hours in advance if you need to cancel or change your appointment. If you miss your appointment and do not call us in advance, you will be charged a fee of $25.00. This fee must be paid before you can reschedule another appointment. After 3 no shows, you will not be allowed to reschedule another appointment. You may be a walk in customer only. When you schedule an appointment, we reserve that slot exclusively for you. When you aren’t able to make your appointment, we could fill that spot with a customer off of our cancellation list.

LATE ARRIVALS

Out of respect for our stylists, a fee of 50% of the scheduled service will be added for missed appointments. Please give us ample notice if you will be unable to attend at your scheduled time.

CHILDREN

As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon. Children must be accompanied by an adult in the waiting area at all times. We love families and children- However, we use chemicals, hot irons and sharp scissors - and don’t want anyone to be injured while visiting Southern Roots Salon & Spa, least of all a child. Additionally, we are committed to providing relaxing, stress-free atmosphere for all of our guests, and our staff does not provide child care services. If you must bring your children with you for your appointment, they must be well behaved and may not be left unattended.

BRIDAL PARTY OR SPECIAL EVENTS

Bridal Parties or special event parties do require a signed contract and a 50% deposit to reserve your date for your special occasion. Special Occasion and Bridal Party make-up consultation and up-do consultation will be charged full price.

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5716 Ringgold Rd. Suite 105, Chattanooga, TN 37412

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